Hello Practice Scribe User Interview
Hello Practice offers a suite of services tailored for medical professionals. Our innovative transcription product, Scribe, stands out in the marketplace by addressing unique challenges and helping users reclaim valuable time. Scribe facilitates better documentation effortlessly, making it an ideal solution for both group practices and solo practitioners.
Sarah Beth Bolin, LCSW
Q. Could you briefly describe your professional role and how significant record keeping and documentation are in your daily activities?
A. Yes, my role is I’m a mental health counselor and Licensed Clinical Social Worker and so I provide individual therapy for clients on a variety of mental health issues. So, the record keeping process and documentation is extremely important for my role. We have very strict standards around what we can and cannot take notes and documentation on, and requirements that must be met in each documentation note each time I see a client. I mean, I can lose money over that if insurance subpoenas the records, or you know if they audit me, and my notes are not accurate or correct they can ask for money back.
Q. Prior to using the Hello Practice Scribe platform what methods did you employ for creating patient notes and what challenges did you run into with those methods?
A. I used a portal, and it has a format for notes that’s pretty good. So, I can kind of check some boxes, but then I still must type it in so that I think it was fairly efficient and covered some things. But it’s just challenging to the mental capacity it takes to think of all the things that need to be included in the note without giving too much information. The time that it takes, the time and the mental energy are just really the most challenging and just having to remember all the rules for every note for every client is a burden.
Q. What features of Scribe from Hello Practice do you find the most beneficial?
A. So, with Scribe from Hello Practice, what has been the most beneficial to me is the dictation in the note component where I can record the sessions and then it produces the proper note for me like the SOAP note or the DAP note that we’re doing. What’s been the most beneficial is that you guys have tailored it for me specifically in the way that I think notes need to be done. That covers my license and we have tweaked it a lot to really hone it in on what information I want in those so that I’m using that for almost every session. And to be able to copy and paste that note in my, you know in my portal to have my note official immediately after a session and I don’t have to think about it has been a game changer for me. I don’t know how else to put that, but really has changed the amount of mental energy I have to put in it and just my time and day and I just had a lot less stress around my documentation for sure.
Q. Would you be able to put a number or rough average on how much time you’ve been able to save on a session or just in each week?
A. I mean, I would say at least 30 minutes a day, maybe more, it’s saving me, so that is several hours a week that it’s saving me. And again, not just the time factor because as a therapist, we think about documentation and notes a lot. When am I going to document? How much time do I have? Do I have time between sessions, or do I need to get ready for my next session? So that amount of time I would say it saves more than that. I don’t even think about the notes anymore. I really don’t. When I’m using the AI, the dictation to do my notes, it just doesn’t take any capacity there. So, I mean, really, it’s saving, you know, more than several hours a week.
Q. How would you rate your overall experience?
A. You know, I mean it’s been a really good experience overall. Any issues that I’ve had, we have talked about and there has been change. So, I think that’s what’s been really beneficial is the issues that have come up have you know, pretty much been resolved and pretty quickly.
Q. Would you say that you’d recommend Hello Practice Scribe to other professionals in your field?
A. Oh I would absolutely!
To experience Scribe from Hello Practice and its benefits yourself, simply call us at 844-780-3456 or go to www.gethellopractice.com .
